Vans Family is our free loyalty programme. Members earn points when they shop, can use eligible points as money-off online or in participating Vans stores, and get access to product drops, events and personalised offers.

Vans Family is active in the United Kingdom, Germany, France, the Netherlands, Spain and Italy.

You can become a member at vans.com/en-gb/family or in store. Guess what!? It’s free to join and there are no further surprise fees too!

Not necessarily! To receive points for rewards and access program benefits, you must enroll in Vans Family. This is different than signing up to receive emails. Enroll here.

Join Vans Family and earn points when you shop online or in participating Vans stores. You earn 10 points for every £1 spent on eligible purchases.

Yes. Sale, discounted and outlet items earn points on the price actually paid, as long as the item is eligible and the purchase is linked to your Vans Family account.

Gift cards and customs / personalised items do not earn points. Guest checkout purchases also do not earn points because they are not linked to a Vans Family member account.

Points earned from 5 August 2026 expire after 12 months if unused.

Only purchases made after your joining date are eligible for points.

If you’re a member of Vans Family and were a member at the time of your purchase, you have two options: 

1. You can submit your receipt details via the website here

   2. Or contact Customer Service at 0800 234 6152 or through this form  30 days to get your Vans Family points, they’ll confirm your Vans Family enrolment and your transaction details, then award you points

In both cases, if the purchase is eligible, we aim to add your points to your balance within 72 hours.

If you’re experiencing issues with uploading your points, please contact Customer Service through here or call them at 0800 234 6152 for assistance. 

Yes, you can earn points for any purchase made in countries where Vans Family is active: United Kingdom, Germany, France, The Netherlands, Spain and Italy.

You should see your points updated on your account within 3 days after a valid purchase!

You can see your points balance on your Vans Family Dashboard.

Points will be removed from your account when you return items or an order is cancelled.

If you completed an eligible purchase in-store, click here to submit your receipt and get your points. If you made the purchase online, and after 72 hours the points have not been added please contact Customer Service at 0800 234 6152 or through this form  – our teams are more than happy to help!

You need at least 1,000 points to redeem. Rewards are: 

• 1,000 points = £10 off with £50 minimum spend; 

• 1,500 = £15 off with £75 minimum spend; 

• 2,000 = £20 off with £100 minimum spend; 

• 2,500 = £25 off with £150 minimum spend.

No. Rewards are available in fixed tiers only. You will only see the rewards you are eligible to use based on your points balance and the final basket value.

Log in to your Vans Family account, shop eligible items, then select Vans Family Rewards at checkout when your points balance and basket value meet the reward threshold. The reward will come off your transaction as money-off.

Yes. Rewards can be used in participating Vans stores as well as online. Make sure the purchase is linked to your Vans Family account and ask store staff for help if the reward is not visible at the till.

Yes. You can use a Vans Family Reward on top of an active promotion, as long as the final basket value still meets the minimum spend threshold and the items are eligible.

Customs / personalised items and some collaborations, limited drops or product lines may be excluded from redemption. Any launch-specific exclusions will be shown in the relevant terms and conditions or checkout messaging.

Points earned from returned or cancelled items are removed from your Vans Family account.

If an order paid partly with a Vans Family Reward is returned, the reward value is reinstated so you do not lose it. Exchanges are handled as a return plus a new sale, so points adjust to the final items you keep.

Check that you were logged in or identified as a Vans Family member, that the item was eligible, and that the order was not returned or cancelled. If your balance is still wrong after the posting window, contact Customer Service with your registered email and order or receipt details.

On 3 August 2026, previous Vans Family points were reset as part of the migration to the new programme. Members with 1,000+ points received a voucher worth £10–25 based on their 3 August balance. The voucher was sent by email and is valid for 6 months, expiring 03/02/2027. Balances below 1,000 points did not convert.

Check the email address registered to your Vans Family account, including the spam folder. If you had 1,000+ points on 3 August 2026 and still cannot find the voucher, contact Customer Service with your registered email.

Conversion voucher codes can only be used by logged-in Vans Family members on Vans.com and are valid for one use only. The minimum spend required depends on the voucher value received:

£10 off on a minimum spend of £20
£15 off on a minimum spend of £25
£20 off on a minimum spend of £30
£25 off on a minimum spend of £35

Discount codes are not stackable and some exclusions apply. Excluded items include Gift Cards, discounted products, OTW styles, and newly launched or limited-drop products. Voucher codes are non-transferable, non-refundable, and valid for online purchases only.

In the event of a return, Vans reserves the right to deduct the discount amount related to the voucher from the refund value. No cash alternative is available. Terms and conditions apply.

Please contact Customer Service at 0800 234 6152 or through this form – our teams are more than happy to help! 

If your account was made before July 2019, you may still need to add Vans Family to your account. Check your status and get in the family here.

All you need to do is update your communication preferences in your account. Please note: even if you unsubscribe you may still receive emails from us if you need to reset your password or if there is a surprise Off The Wall gift for you!

If you signed up in store, you might have received an e-mail from us to complete your online profile. Make sure to create your online account on www.vans.com/en-gb to access your Vans Family dashboard and manage your points & rewards.

Of course! Just follow the same registration process here.