Exchanging Online Purchases
We provide a size exchange service for all eligible online purchases. You have a period of 30 days from the date of delivery to request an exchange. If the desired size is available, we will reserve it immediately. From that moment, you will have 5 days to return the original item at one of our designated drop-off locations.
Please ensure that all returned items are in their original condition and include all original labels.
Once your return has been received and processed at our distribution center, the replacement item will be shipped to you promptly and at no additional cost.
If the return is not dropped off or handed to the carrier within the specified timeframe, the reserved item will be released and made available to other customers.
How to Exchange Steps:
1. Start Your Exchange
If you have a VANS account, log in and go to your order history to initiate the exchange process.
If you purchased as a guest, click on the Track My Order link, enter your 8 digit order number and the email address you used on your order. Once you are in the Order Details Page click on the "Return or Exchange" button.
2. Choose the item you want to exchange
To complete the size exchange order, you will need to:
1. Select the item(s) you want to exchange from your order.
2. Choose your new size—if available, we will reserve it for you right away.
3. Select your return method and send the original item back. You can find more information on the return process here.
Please ensure that your return is dropped off or handed to the carrier within 5 days of initiating the exchange process. Otherwise, the reserved size will be released and may no longer be available.
3. Receive updates
You will be able to track your size exchange until your replacement item has been shipped and your new size is on its way to you.
You will receive email updates as soon as we receive your original item and begin processing the exchange.
This might take up to 2-3 business days from the moment we receive your return.
If there is anything wrong with the item you have sent back (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email.
4. Receive your new size
Once your return has been checked and approved by our quality team, we will ship your new size to the same address as your original order. From the moment you hand your return to the carrier, the entire exchange process can take up to 14 days.
Note:
Exchanges must be made in the same country or region where the original order was placed, and items must be returned in their original condition—unworn, unused, with all original tags and packaging intact.
For more details, check out our Return Policy and Terms of Sales.
If you'd like a different item, simply return the original product and place a new order. For more details, please review our return instructions page. If you would liketo change the size of a specific item, we offer a free exchange within 30 days from the order receival.
We offer a free exchange within 30 days from the order receival. You can start the process directly from your personal account under “My Orders” or by clicking here.
No, size exchanges are completely free of charge.
Once we receive the original item, the new size will be shipped and delivered to the original address used fro the order, within up to 5 working days.
Yes, except for Customs.
If the requested size is no longer available, we won’t be able to process a size exchange. In that case, the item will have to be returned following our standard return process [hyperlink]. The same applies if the desired size is unavailable after the exchange booking and the original item is received in our warehouse. In this case we'll notify you by email and we'll provide you with a full refund.
No, unfortunately, each item can only be exchanged once.
If you drop off the items for exchange more than 5 days after the return label is issued, the reserved stock will be released and we will no longer be able to guarantee availability of the requested size. If the size is still available at the time of processing, we will proceed with the exchange. If the size is no longer available, your request will be treated as a standard return.