To check the status of your order, click the link below and enter your order number and email address. If you have a Vans account and want to view your order history, sign into your Vans account here and click the "Order History" tab.
To order from Vans online:
Recommended: Create and sign into a Vans account here for easy order tracking and purchase history
1. Visit the product detail page for an item you wish to buy
2. Select color, size, and quantity
3. Click "Add to Cart"
4. When you've finished adding items to your cart, click the shopping cart icon
5. If you need, make edits to your cart
6. Click “Proceed to Checkout” and follow the on-screen instructions
7. Enter and review your order information for the shipping and billing pages
8. Click “Place Order” to complete your purchase
We only ship orders within the U.S., however we do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide a US address for shipping purposes.
When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank. show less
We begin processing your order immediately upon receipt. For this reason,
we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise, you can return your product in-store or by mail.
Due to high volume and dynamic inventory fluctuations, we do not currently
offer exchanges through Vans.com. You can return your product and reorder or exchange your product in one of our Vans company owned retail stores.
Exchanges to a Vans Retail Store:
1.Vans.com orders can only be returned to a Vans company owned retail store (not through other retailers such as JCPenney or Journeys)
2. Bring your product, original packaging, and your Return Form from your order and we will gladly process your return for credit or exchange.
You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment. Swimwear and intimate apparel must
be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
Returns only by US Postal Service: Step 1: Complete the RETURN FORM (paperwork included with your order) and place it inside the return package - save the top portion for your records.
Step 2: Pack and seal the product securely in your original Vans box (if possible) or any cardboard shipping box.
Step 3: Write your name and return address on the shipping label.
Step 4: Attach the prepaid US Postal Service return label to the outside of the return package. Make sure to cover or remove any old shipping labels.
Step 5: The package can be picked up by the US Postal Service at your mailbox or dropped off at the Post Office or FedEx Retail location. Please note, return shipping takes 7-10 business days to be delivered back to our DC to process your return.
A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days to the original form of payment.
Returns to a VANS Retail Store (not through other retailers such as JCPenney or Journeys):
We will gladly process your return for credit* or exchange for products purchased at Vans.com or at a Vans owned retail store within 30 days of receipt. Please bring the following for your return:
1. Receipt or order number
2. Unworn/unwashed merchandise to return
3. Original packaging
4. Return Form (paperwork included with your order)
*NOTE: PayPal orders returned to a Vans retail store can be exchanged for an equally priced item or merchandise credit.
Returns by Mail for Custom Shoes: Please call customer service for Custom returns at (855) 909-8267. Please note, all Custom products with uploaded images or embroidery are not subject for return.
Vans.com accepts: Visa, MasterCard, AMEX, Discover, JCB, PayPal, and Vans
Gift Cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted. show less
Yes, after entering the first gift card and pin number, be sure to select the "Apply" button. Once the first gift card amount has been applied, another box will show below to enter another gift card and pin number. show less
After you complete your purchase, please do not discard your used gift card even if there is a zero balance. If you decide to return your item, your refund will be electronically posted to the original form of payment. If you used both a credit card and a Vans gift card(s) to make your purchase, each amount will be credited back to the corresponding form of payment. show less
Vans Family is an experiential loyalty program, our way of inviting you to enjoy Off The Wall experiences designed for our biggest fans. As a member of our Family, you’ll get insider information, exclusive Customs designs and members-only experiences. Earn points from shopping and sharing, and redeem those points for rewards. Still curious? Check out the Vans Family FAQ page! show less
Vans has a constitutional obligation to collect sales use tax in those states we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.
If for any reason you believe you are exempt from paying sales tax, please contact us and we will assist you with processing your order. Please have all the proper exemption tax information available. Credit cards that do not participate in the verification process will not be accepted. show less
Please create an account here. Once you have registered and signed in, click the red "Get Started" button and select "Athlete Sponsorship" from the submission types and follow the submission instructions.
Yes, Vans has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. show less
Orders placed Monday-Friday before 11 AM PST will begin processing that day (excluding holidays). Orders placed after 11 AM PST will begin processing the following
business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday.
Processing typically takes 24 to 48 hours.
We currently do not process orders over the weekend and on holidays. Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods
of shipment do not offer delivery on Saturday or Sunday.
Legal title to purchased product transfers to the buyer at point of shipment.
3 - 4 business days after processing
2 - 3 business days after processing
Overnight (next business day)
1 - 2 business days after processing
Priority Mail (shipping to PO Box or FPO/APO address)*
5 - 7 business days after processing
Available 2 – 3 weeks
"Upload Your Own" Customs*
Available 3 – 4 weeks
Available 4 – 6 weeks
*Custom Shoe Orders: Custom shoe orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.
Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, Custom products and express shipping are not available to these locations.
Orders shipped by 3 Day, 2 Day, or Overnight deliver on business days only (Monday through Friday), excluding holidays.
Orders shipped by US Postal Service can deliver on Saturdays (post office discretion). show less
You will receive an email when your order is "Ready for Pickup." Once you receive this email, your order is held until the end of the following day before your order is canceled. For example, if you receive the pickup email on Tuesday, you have until the end of day on Wednesday, before your order is canceled. show less
We’ll only charge your method of payment after your order has been picked up. However, we may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note, Vans doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions. show less
Yes, but you must add their name during the ordering process: On the shipping page, there is a section to “Add Alternative Pickup Person.” If the person is not specified on the order, only the original purchaser can pick the order up. show less
Sorry, but you can't change your pickup store. You must pick up your order at the Vans store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire. show less
NO TRADEMARKS OR COPYRIGHTED MATERIAL
You may only submit images that you have the right to use or belongs to you. Do not submit logos, photography, art or others images of celebrities.
Your image can not be insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy.
Your image cannot exceed 10mb, should have a minimum size of 100x100, and should be a jpg and png.
VANS RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A CANCELLATION NOTIFICATION.
All Customs “Add Your Own” products are made just for you and may not be returned.
Custom shoes can only be created in the colors, patterns, styles, and fabrics that are currently listed on the Custom shoe section of our website. Colorways, fabrics and design options are continuously updated.
Our shoes are sized according to the US standard, as measured on a Brannock device (that cold metal thing that you used to stick your foot in when you were growing up). There is a good chance that you know your shoe size. If you do not, we suggest that you have your foot measured at one of our VANS Retail Stores nearest to you.
Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger. show less
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below 6.5, you would fit into the "Boys" category. Remember, our boys' sizes start from 3.5 to 6 and our men's sizes are from 6.5 to 13 (14, 15, and 16 in some styles). show less
For your safety, we require passwords to contain:
• At least eight (8) characters
• At least one (1) numerical character (e.g. 5)
• At least 1 uppercase letter (e.g. N)
• At least one (1) lowercase letter (e.g. t)
We recommend that you construct your password using the guidelines below. Following these guidelines makes it difficult for someone to guess your password.
• Use different passwords for different accounts. If someone does obtain your password for one account, this will prevent them from accessing your other accounts.
• Passwords should not be based on a user’s well-known or easily accessible personal information or that of his or her friends, family members, pets, etc. Personal information also includes logon I.D., name, birthday, address, phone number, social security number, or any permutations thereof.
• Passwords should not be words that can be found in a standard dictionary (English or foreign) or are publicly known slang or jargon.
• Passwords should not be based on fictional characters from books, films, and so on.
You can update your profile by signing into your Vans account and selecting the button "Send my confirmation email only." You can also select the unsubscribe link at the bottom of any promotional email. show less
Benefits of registering on Vans.com:
• Access to track orders
• Review your order history
• Add multiple addresses and payment methods for easy checkout
• Easy-to-share favorites list
• Ability to personalize and manage your profile
• Be the first to know about Vans product news and special promotions
The Vans Customer Service phone number is (855) 909-8267. You can also send us a text to (714) 598-1819.
Our hours of operation are Monday through Friday 6am - 8pm PST
You can also contact us via email at firstname.lastname@example.org or by clicking Contact Us. We also have live chat operators available to assist you whenever you see the “Live Chat” button at the top of any page. show less