Vans Family is an experiential loyalty program, our way of inviting you to enjoy Off The Wall experiences designed for our biggest fans. As a member of our Family, you’ll get insider information, exclusive Custom designs and members-only experiences. Earn points from shopping and sharing, and redeem those points for rewards.
You can enroll in the Vans Family mobile app or at Vans.com. Anyone living in the U.S. and ages 16 and above can join. No purchase necessary, and there’s no fee to join.
Not yet. To receive points for rewards and access program benefits, you must enroll in Vans Family. This is different than creating an account on Vans.com or signing up to receive emails. Enroll here.
Yes. Please contact Customer Service at 833.652.3016.
Please contact Customer Service at 833.652.3016 for help.
You may unsubscribe from Vans Family emails at any time by updating your communication preferences. Even if you unsubscribe, you may still get an email from us if you need to reset your password and possibly if we want to surprise you with an Off The Wall gift. Update your communication preferences here.
Points will not be awarded for Vans merchandise purchased at non-Vans stores. Points will not be awarded for buying a gift card, but they will be awarded for applying a gift card to a purchase.
For every dollar you spend on merchandise at participating Vans stores And Vans.com, you will earn 10 points.
You can redeem your points for rad rewards. Check them out here.
If you join Vans Family after making a purchase, you have 30 days from the date of the purchase to earn points for that purchase. Give Customer Service a call at 833.652.3016 to help you out with your points.
If you’re a member of Vans Family, simply call Customer Service at 833.652.3016 within 30 days to get points for your purchase. They’ll confirm your Vans Family enrollment and your transaction details, then award you points.
Your points expire 24 months after they are earned.
Points show up in your account up to 72 hours after you earn them.
You can see your points balance in your Vans Family Dashboard
Points will be removed from your account when you return items or cancel an order.
If you made your purchase in-store, click here to submit your receipt and get your points. If you made the purchase online, please contact Customer Service at 833.652.3016 for help.
Check out the Vans Family Dashboard for available rewards and follow instructions to redeem your points for different types of rewards.
Vans Family members can see all rewards currently available in the Vans Family Dashboard.
Vans Family members are able to redeem up to two of each reward.