Frequently asked questions

1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and details
   Please note, items in your order may ship separately.

Vans does not currently offer online exchanges, but  please contact Customer Service and we'll be happy to help. You may exchange an online order in any Vans store or Vans Outlet. If you choose to exchange in store, we recommend calling your local Vans retail store in advance to confirm they have the item you are looking for.

Extended returns window for peak shopping season. Orders placed 11/1 - 12/31 eligible for return until 1/31.

Custom products are not subject for return. Purchases made at a Vans retail location currently are unable to be returned via mail and need to be returned to a Vans retail location.​

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. Refunds are issued to the original form of payment. If you originally made your purchase with Klarna or a Vans gift card, please see the "How do I return my Klarna order?" or "How do I return my purchase made with a Vans gift card" FAQs. 

For more info on ways to return, check out our RETURNS page!

Note: Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday. Your items may ship separately, please check your order details.

*Custom Product Orders: Custom product orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.

Legal title to purchased product transfers to the buyer at point of shipment. 

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product in-store or by mail.

Note: Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday. Your items may ship separately, please check your order details.                    

*Custom Product Orders: Custom product orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.

Legal title to purchased product transfers to the buyer at point of shipmen

For vans.com, we only ship orders within the U.S. If you are outside of the U.S., check our other international sites by clicking the flag drop down at the bottom right of the page.

Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, Custom products and express shipping are not available to these locations.

We’ll only charge your method of payment after your order has been picked up. However, we may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note, Vans doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions.

Yes, but you must add their name during the ordering process: On the shipping page, there is a section to “Add Alternative Pickup Person.” If the person is not specified on the order, only the original purchaser can pick the order up.

Sorry, but you can't change your pickup store. You must pick up your order at the Vans store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire.

Standard

Vans Family Members: Free

Guests: Free Shipping for ‘Ship to Home’ orders of $80 or more, $5 Ground Shipping for ‘Ship to Home’ orders less than $80.

Express

Orders shipped by express or standard shipping deliver on business days only (Monday through Friday), excluding holidays.

1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and details
   Please note, items in your order may ship separately.

No, if an item you have selected is out of stock, you will not be charged for the out of stock item. We will notify you regarding your updated order status.

Contact customer service and they can manually update your email address.

When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank.

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product in-store or by mail.

*Please note, shipping and processing time frames may vary during the holidays. Please review the shipping page during checkout for any holiday time frame updates. 

NO TRADEMARKS OR COPYRIGHTED MATERIAL
You may only submit images that you have the right to use or belongs to you. Do not submit logos, photography, art or others images of celebrities.

Your image can not be insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy.

Your image cannot exceed 10mb, should have a minimum size of 100x100, and should be a jpg and png.

VANS RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A CANCELLATION NOTIFICATION.

All Customs “Add Your Own” products are made just for you and may not be returned.

Review the Full Terms and Conditions.
 

Please call customer service for custom returns at (855) 909-8267. Please note, all Custom products are not subject for return.

Custom shoes can only be created in the colors, patterns, styles, and fabrics that are currently listed on the Custom shoe section of our website. Colorways, fabrics and design options are continuously updated.

Vans does not currently offer online exchanges, but  please contact Customer Service and we'll be happy to help. You may exchange an online order in any Vans store or Vans Outlet. If you choose to exchange in store, we recommend calling your local Vans retail store in advance to confirm they have the item you are looking for.

Extended returns window for peak shopping season. Orders placed 11/1 - 12/31 eligible for return until 1/31.

Custom products are not subject for return. Purchases made at a Vans retail location currently are unable to be returned via mail and need to be returned to a Vans retail location.​

 Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. Refunds are issued to the original form of payment. If you originally made your purchase with Klarna or a Vans gift card, please see the "How do I return my Klarna order?" or "How do I return my purchase made with a Vans gift card" FAQs. 

For more info on ways to return, check out our RETURNS page!

Since 1966, we have stood behind our service philosophy of quality, value, and superior customer service. If you are not satisfied or have simply changed your mind about the product, we will gladly accept your return.

• Items returned with receipt will be refunded using the original tender
•  If no receipt is available, we will provide merchandise credit at the current selling value
• Item(s) purchased on Vans.com will be refunded to the card used at the time of purchase
• Pro Shop item(s) that are unused and in their original packaging with tags attached can be exchanged or returned with an original receipt

We will gladly process your return for products purchased at Vans.com at within 30 days of receipt. Purchases made via Klarna returned through the mail will require continued payments until the return is processed. Klarna refunds will be processed within 14 days of the product being processed at our returns center.   ​

For more information on Klarna returns, please click HERE. 

Klarna orders exchanged or returned for credit at a VANS retail store will require continued payments to Klarna until payment is complete.

We will gladly process your return for credit or exchange for products purchased at vans.com or at a Vans retail store within 30 days of receipt. Purchases made with a gift card will be refunded to an alternate gift card at a store or once received by mail.

Vans.com accepts: Visa, Visa Debit, MasterCard, AMEX, Discover, PayPal, Klarna and Vans Gift Cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted.

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 400,000 online stores and has more than 149 million users globally. Please note: Gift card purchases are not eligible for Klarna payment. Learn More.

Klarna Terms Of Service

At checkout, select 4 interest free payments with Klarna to split your purchase into four installments*. These payments will be charged every two weeks, beginning from the time your order is confirmed (usually the shipping date). No bills will be sent - you can simply sit back and start planning your next adventure. View Complete Terms.

Klarna Terms Of Service

*CA resident loans made or arranged pursuant to a California Financing Law license

Payments are collected bi-weekly from the debit or credit card you provided at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://App.Klarna.Com/Login.

Klarna Terms Of Service

There are no interest charges to pay with “4 interest-free payments”, and no fees when you follow your automatic payment schedule. A Late Fee of up to $7 may be charged if an automatic payment cannot be collected. Please refer to the Klarna Terms Of Service for more information.

Klarna Terms Of Service

When you pay with “4 interest-free payments,” Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

Klarna Terms Of Service

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

Klarna Terms Of Service

Yes, you can buy Vans gift cards online or in any Vans company owned stores (not through other retailers such as JCPenneys).

For more information on gift cards, click here!

After you complete your purchase, please do not discard your used gift card even if there is a zero balance. If you decide to return your item, your refund will be electronically posted to the original form of payment. If you used both a credit card and a Vans gift card(s) to make your purchase, each amount will be credited back to the corresponding form of payment.

Check your gift card balance here.

Gift cards do not expire. If a gift card is dormant or unused for at least 5 years, then the remaining value on the gift card may be escheated based on current applicable state laws.

To find the closest Vans store, click here. To only display Vans owned retail stores, select the "Vans Stores" from the check boxes below the map; otherwise, the results list will display both Vans owned retail stores, as well as all retailers that carry Vans.

For Vans charity contributions:

To learn more about our community work, please visit our Checkerboard Fund page

Miss a drop? We got you! Subscribe to our mailing list found at the bottom of our website to be notified on the next Vans collab(s) and releases!

No, waivers must be filled out in the presence of a Vans employee or notary public. There are no exceptions to this rule.

Vans has a constitutional obligation to collect sales use tax in those provinces we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.

If for any reason you believe you are exempt from paying sales tax, please contact us and we will assist you with processing your order. Please have all the proper exemption tax information available. Credit cards that do not participate in the verification process will not be accepted.

For free stickers, please send a self-addressed stamped envelope to:

Vans Customer Service
Attn: Stickers
1551 Wewatta St.
Denver, CO 80202

Note: All sticker requests require a self-addressed stamped envelope to be sent to the address listed above. Requests without the self-addressed envelope will not be fulfilled.

Our shoes are sized according to the US standard; the size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below men's 6.5, you would fit into the "Kids" category.

Please note, by design, our high performance skate shoes tend to fit snug, so you may want to select a half size larger. Alternatively, if you have a wide foot, you may purchase one size larger to compensate for the width or check out designing your own pair of wide Customs!

Check out our size charts below:
Shoe Size Chart: Unisex
Shoe Size Chart: Infant
Shoe Size Chart: Toddler
Shoe Size Chart: Kid

Apparel Size Chart: Boys Bottoms
Apparel Size Chart: Boys Tops
Apparel Size Chart: Girls Tops, Dresses & Bottoms
Apparel Size Chart: Little Kids Tops & Bottoms
Apparel Size Chart: Mens Bottoms (XS – XXL)
Apparel Size Chart: Mens Bottoms (Waist Size)
Apparel Size Chart:  Mens Tees & Knit Tops
Apparel Size Chart: Mens & Womens Shirts, Jackets, Fleece & Sweaters
Apparel Size Chart: Womens Tops, Tees, Dresses & Bottoms (XS – XXL)
Apparel Size Chart: Womens Bottoms (Waist Size)

Kids feet grow fast. Really fast. If you need a little help finding the right fit, but don’t have one of those old school metal measuring things from a shoe store, you can try our interactive KIDS SHOES SIZE GUIDE.

If you prefer something more tactile and have a printer handy, we have a PRINTABLE CHART you can try, too.

Check out our size charts below:
Shoe Size Chart: Infant
Shoe Size Chart: Toddler
Shoe Size Chart: Kid

Big feet? We have big shoes!

Wide width sizes provide a spacious platform by a bottom width that is 5mm wider and a ball girth that is 10mm longer than our regular width sizes.

Customs Classic: Wides: explore the Customs Classic Wides for shoes with more volume in the upper and midsole, due to the larger shape, and the outsole is consistent with our regular width shoe. It is equivalent to an EE.

Customs Classic: Extended Sizes: check out the Customs Classic and Wides for extended sizing (3.5 - 12, 13, 14, 15, 16, 17, 18)

We have lots of awesome shoelaces to choose from - but what size do you need when you need to replace some worn out favorites, or switching up your style with a new color or pattern? Check out this handy chart below - it'll help you decide your shoelace length when compared to some of our most popular low tops, mid tops, and high tops.
 

Sock Size/Fit Chart:

Snow Socks Size Chart

Vans Family is an experiential loyalty program, our way of inviting you to enjoy Off The Wall experiences designed for our biggest fans. As a member of our family, you’ll get insider information, exclusive Customs designs and members-only experiences. Earn points from shopping and sharing, and redeem those points for rewards. Still curious? Check out the Vans Family FAQ page!

Benefits of registering on Vans.com:

• Access to track orders
• Review your order history
• Add multiple addresses and payment methods for easy checkout
• Easy-to-share favorites list
• Ability to personalize and manage your profile
• Be the first to know about Vans product news and special promotions

To stay updated with all things Vans, sign up for emails using the Subscribe form located in the footer of Vans.com. If you’re a Vans Family member or create an account, you can also manage your email and SMS preferences from your profile to customize the alerts you receive.

If you need a break from our emails, just hit the “Unsubscribe” link at the bottom of any Vans marketing email, and you’ll be taken to a page to make it happen. If you have a Vans Family account, you can also modify your email preferences straight from your profile.

Keep in mind, even if you unsubscribe, we’ll still send you important emails like password reset and updates about your order.

A cookie is a small piece of data sent from a website to your browser and stored on your computer’s hard drive. If your browser allows it (most browsers have cookies enabled by default), each website can send its own cookie to your browser. Cookies do not store personal information but use anonymous unique identifiers to protect your privacy. Each website can only access the cookie it has sent, not those from other websites. To give you the best online experience, we use cookies and other technologies to collect information for advertising, analysis, and other purposes as outlined in our privacy policy.

Promotions vary throughout the year and may include seasonal sales, limited-time deals, or exclusive discounts. Check our current offers page for the latest offers.

24/7 Chat:

Our virtual assistant is available 24/7 and can transfer you to a live agent during operating hours (see below).  Click the "Chat" button on the top and right side of any page

Email:

Click here to email a question to our team

Text:

Our customer service text message number: (855) 909-8267 

Hours of operation:

Monday through Friday: 6:00am - 4:00pm PT

Saturday & Sunday: 6:30am - 3:00pm PT