Free Shipping On Orders:

Free 3 Day shipping for a single purchase of merchandise from www.vans.com for delivery in the USA, excluding Hawaii, Alaska, Puerto Rico, and any other US territories. Offer valid on in-stock Vans brand merchandise only. Actual delivery times may vary. Not valid at any Vans retail or outlet stores. No price adjustments allowed on previous purchases. Not redeemable for cash. Not valid with any gift card purchases or other coupons, offers or discounts, including employee discounts. Void where prohibited, taxed or restricted. Offer subject to change at any time without notice.



Free Shipping On Orders
Free 3 Day shipping for a single purchase of merchandise from www.vans.com for delivery in the USA, excluding Hawaii, Alaska, Puerto Rico, and any other US territories. Offer valid on in-stock Vans brand merchandise only. Actual delivery times may vary. Not valid at any Vans retail or outlet stores. No price adjustments allowed on previous purchases. Not redeemable for cash. Not valid with any gift card purchases or other coupons, offers or discounts, including employee discounts. Void where prohibited, taxed or restricted. Offer subject to change at any time without notice.

FREQUENTLY ASKED QUESTIONS


Ordering
How can I check my order status?
Will I be charged for the portion of my order that did not ship?
How do I place an order?
Do you ship internationally?
Will I receive my confirmation emails if I made an error on my email address?
Can I have a Vans catalog sent to me?
Why does my bank statement show two transactions for the same order?
How do I cancel or change my order?
Returns & Exchanges
Do you offer exchanges?
What is your return policy?
How can I receive a prepaid return shipping label?
Payment Methods
What payment methods do you accept?
Do you sell gift cards online?
Can I use another payment method and a gift card on the same purchase?
How can I add funds to my gift card?
Can I use multiple gift cards for one web order?
How will my gift card be refunded if I return my order?
How can I check the balance on my Vans gift card?
Do gift cards have an expiration date?
General
How do I find a Vans retail store near me?
How do I apply for a donation, sponsorship, and/or PR request?
Are skatepark waivers available online?
What are your policies on sales tax and tax exempt orders?
Can I get some stickers from Vans?
Is the Vans site secure?
Shipping
What are your shipping policies and time frames?
Do you ship to P.O. Boxes or APO addresses?
How much does shipping and handling cost?
What days do you offer delivery?
What do I need to pick up my order from the selected store?
When can I pick up my order from a store?
When will I be charged for my order if I pickup in store?
Where do I go, in the store, to pick up my order?
Can I have someone else pick up my order?
Can I change my pickup location after I placed my order?
Custom Products
How long until I get my Custom products?
What are the terms and conditions for image use on Custom shoes?
What is the return policy for Custom products?
Are there more Custom options than currently listed?
Product Information
How are your shoes sized?
How do I clean my Vans shoes?
Where can I purchase replacement laces for Vans?
What's the size conversion between women's and men's shoes?
In what widths are Vans available?
Why do prices vary so greatly on one style?
Your Account
How to create a secure password?
How do I change my email address on Vans.com?
What is Vans Family?
How do I remove myself from the Vans.com mailing list?
What are the benefits of registering on Vans.com?
Contact Us
What is the Customer Service phone number and hours of operation?