Free Shipping On Orders
Free 3 Day shipping for a single purchase of merchandise from www.vans.com for delivery in the USA, excluding Hawaii, Alaska, Puerto Rico, and any other US territories. Offer valid on in-stock Vans brand merchandise only. Actual delivery times may vary. Not valid at any Vans retail or outlet stores. No price adjustments allowed on previous purchases. Not redeemable for cash. Not valid with any gift card purchases or other coupons, offers or discounts, including employee discounts. Void where prohibited, taxed or restricted. Offer subject to change at any time without notice.
Get $20 off your next purchase on www.vans.com when you spend $65 (before tax and shipping costs) between 11/26/18-12/21/18. Next purchase must be made by 1/14/19. Online only.
Your promo code will be sent in a separate email from your order confirmation. To redeem $20 promo code, place an order for $20.01 or more (before tax and shipping costs) on www.vans.com by 11:59 PT on 1/14/19, enter the promo code at checkout, and click “Apply.” $20 off offer is valid for one-time use only on an order with a merchandise subtotal greater than $20. Offer cannot be combined with other coupons, offers or discounts, including employee discounts, except for free shipping offers that may be available. $20 off offer combined with shipping promotions are applied prior to redeeming any shipping or other offer and must meet any minimum spend requirements required to receive the applicable shipping or other offer. Only one $20 off promo code redemption per order. All purchases are subject to terms and conditions at www.vans.com. We are not responsible if the promo code is lost, stolen, destroyed or used without your permission. If an order exceeds the $20 amount of the offer, the balance must be paid with a credit card or a gift card. The $20 off offer cannot be redeemed for cash or applied as payment to any account. Entire offer only applies to merchandise and does not apply to gift card purchases or any sales tax or shipping costs. No price adjustment allowed on previous purchases or purchases made without use of the promo code. No variance from these terms and conditions allowed except as legally required by state law. Void where prohibited, taxed or restricted. Offer subject to change at any time without notice.
FREQUENTLY ASKED QUESTIONS
1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and details
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Due to high volume and dynamic inventory fluctuations, we do not currently
offer exchanges through Vans.com. You can return your product and reorder or exchange your product in one of our Vans company owned retail stores.
| Exchanges to a Vans Retail Store |
| 1. Vans.com orders can only be returned/exchanged to a Vans company owned retail store (not through other retailers such as JCPenney or Journeys) |
| 2. Bring your product, original packaging, and your return form from your order |
| 3. We will gladly process your return for credit or exchange |
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You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment. Swimwear and intimate apparel must
be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
| Returns only by US Postal Service |
| 1. Complete the RETURN FORM (paperwork included with your order) and place it inside the return package - save the top portion for your records |
| 2. Pack and seal the product securely in your original Vans box (if possible) or any cardboard shipping box |
| 3. Write your name and return address on the shipping label |
| 4. Attach the prepaid US Postal Service return label to the outside of the return package (make sure to cover or remove any old shipping labels) |
| 5. The package can be picked up by the US Postal Service at your mailbox or dropped off at the Post Office or FedEx Retail location |
| *Please note, return shipping takes 7-10 business days to be delivered back to our DC to process your return |
| A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days to the original form of payment |
| Returns to a VANS Retail Store (not through other retailers such as JCPenney or Journeys) |
| We will gladly process your return for credit or exchange for products purchased at vans.com or at a Vans retail store within 30 days of receipt.* Please bring the following for your return: |
| 1. Receipt or order number |
| 2. Unworn/unwashed merchandise to return |
| 3. Original packaging |
| 4. Return Form (paperwork included with your order) |
| *PayPal orders returned to a VANS retail store can be exchanged for an equally priced item of merchandise credit. |
| Returns by Mail for Custom Shoes |
| Please call customer service for Custom returns at (855) 909-8267. Please note, all Custom products with uploaded images or embroidery are not subject for return. |
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| Day/Time Order was Placed: |
Begins Processing: |
| (Mon - Fri) before 11am PST |
same day |
| (Mon - Thurs) after 11am PST |
following business day |
| (Friday) after 11am PST |
following Monday |
| Weekends & Holidays |
DO NOT process over the weekend & holidays |
Note: Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.
| Shipping Method |
Typical Processing Time |
+ Shipping Time |
| 3 Day |
(24 - 48 hours) |
+ (3 - 4 business days) |
| 2 Day |
(24 - 48 hours) |
+ (2 - 3 business days) |
Overnight
(next business day) |
(24 - 48 hours) |
+ (1 - 2 business days) |
Priority Mail
(shipping to PO Box or FPO/APO) |
(24 - 48 hours) |
+ (5 - 7 business days) |
| Non-Image Customs* |
(N/A) |
Available 2 – 3 weeks |
| "Upload Your Own" Customs* |
(N/A) |
Available 3 – 4 weeks |
| Custom Backpacks* |
(N/A) |
Available 7 – 10 weeks |
*Custom Shoe Orders: Custom shoe orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.
Legal title to purchased product transfers to the buyer at point of shipment.
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We begin processing your order immediately upon receipt. For this reason,
we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product in-store or by mail.
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1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and details
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No, if an item you have selected is out of stock, canceled, or rejected you will not be charged for that item.
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For vans.com, we only ship orders within the U.S. If you are outside of the U.S., check our other international sites by clicking the flag drop down at the bottom right of the page.
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When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank.
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We begin processing your order immediately upon receipt. For this reason,
we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product in-store or by mail.
show less
Due to high volume and dynamic inventory fluctuations, we do not currently
offer exchanges through Vans.com. You can return your product and reorder or exchange your product in one of our Vans company owned retail stores.
| Exchanges to a Vans Retail Store |
| 1. Vans.com orders can only be returned/exchanged to a Vans company owned retail store (not through other retailers such as JCPenney or Journeys) |
| 2. Bring your product, original packaging, and your return form from your order |
| 3. We will gladly process your return for credit or exchange |
show less
You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment. Swimwear and intimate apparel must
be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
| Returns only by US Postal Service |
| 1. Complete the RETURN FORM (paperwork included with your order) and place it inside the return package - save the top portion for your records |
| 2. Pack and seal the product securely in your original Vans box (if possible) or any cardboard shipping box |
| 3. Write your name and return address on the shipping label |
| 4. Attach the prepaid US Postal Service return label to the outside of the return package (make sure to cover or remove any old shipping labels) |
| 5. The package can be picked up by the US Postal Service at your mailbox or dropped off at the Post Office or FedEx Retail location |
| *Please note, return shipping takes 7-10 business days to be delivered back to our DC to process your return |
| A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days to the original form of payment |
| Returns to a VANS Retail Store (not through other retailers such as JCPenney or Journeys) |
| We will gladly process your return for credit or exchange for products purchased at vans.com or at a Vans retail store within 30 days of receipt.* Please bring the following for your return: |
| 1. Receipt or order number |
| 2. Unworn/unwashed merchandise to return |
| 3. Original packaging |
| 4. Return Form (paperwork included with your order) |
| *PayPal orders returned to a VANS retail store can be exchanged for an equally priced item of merchandise credit. |
| Returns by Mail for Custom Shoes |
| Please call customer service for Custom returns at (855) 909-8267. Please note, all Custom products with uploaded images or embroidery are not subject for return. |
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A prepaid return shipping label is provided with in-stock orders only. A replacement shipping label can be sent to you by contacting customer service for a replacement label.
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Vans.com accepts: Visa, MasterCard, AMEX, Discover, JCB, PayPal, and Vans
Gift Cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted. Note: If you are using an international credit card, you MUST provide a U.S. address for shipping purposes.
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Yes, you can buy Vans gift cards online or in any Vans company owned stores (not through other retailers such as JCPenneys).
For more information on gift cards, click here!
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After you complete your purchase, please do not discard your used gift card even if there is a zero balance. If you decide to return your item, your refund will be electronically posted to the original form of payment. If you used both a credit card and a Vans gift card(s) to make your purchase, each amount will be credited back to the corresponding form of payment.
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Gift cards do not expire. If a gift card is dormant or unused for at least 5 years, then the remaining value on the gift card may be escheated based on current applicable state laws.
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Check out our store locator.
To only display Vans owned retail stores, select the "Vans Stores" from the check boxes below the map; otherwise, the results list will display both Vans owned retail stores, as well as all retailers that carry Vans products.
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1. Please create an account here
2. Once registered and signed in, click the red "Get Started" button
3. Select the type of request (Ex: athlete sponsorship) from the submission types and follow the submission instructions
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Join our special projects mailing list here to be alerted when the next Vans special project is available!
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No, waivers must be filled out in the presence of a Vans employee or notary public. There are no exceptions to this rule.
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Vans has a constitutional obligation to collect sales use tax in those states we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.
If for any reason you believe you are exempt from paying sales tax, please contact us and we will assist you with processing your order. Please have all the proper exemption tax information available. Credit cards that do not participate in the verification process will not be accepted.
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For free stickers, please send a self-addressed stamped envelope to:
Vans, LLC.
Attn: Stickers
N850 County Highway CB
Appleton, WI 54914
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| Day/Time Order was Placed: |
Begins Processing: |
| (Mon - Fri) before 11am PST |
same day |
| (Mon - Thurs) after 11am PST |
following business day |
| (Friday) after 11am PST |
following Monday |
| Weekends & Holidays |
DO NOT process over the weekend & holidays |
Note: Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.
| Shipping Method |
Typical Processing Time |
+ Shipping Time |
| 3 Day |
(24 - 48 hours) |
+ (3 - 4 business days) |
| 2 Day |
(24 - 48 hours) |
+ (2 - 3 business days) |
Overnight
(next business day) |
(24 - 48 hours) |
+ (1 - 2 business days) |
Priority Mail
(shipping to PO Box or FPO/APO) |
(24 - 48 hours) |
+ (5 - 7 business days) |
| Non-Image Customs* |
(N/A) |
Available 2 – 3 weeks |
| "Upload Your Own" Customs* |
(N/A) |
Available 3 – 4 weeks |
| Custom Backpacks* |
(N/A) |
Available 7 – 10 weeks |
*Custom Shoe Orders: Custom shoe orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.
Legal title to purchased product transfers to the buyer at point of shipment.
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Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, Custom products and express shipping are not available to these locations.
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Our shipping and handling charges are based on the number of items in the order.
3 Day
| Product Category |
First Item |
Additional Items |
| Shoes |
Free |
Free |
| Accessories |
Free |
Free |
| Clothing |
Free |
Free |
| Backpacks |
Free |
Free |
2nd Day
| Product Category |
First Item |
Additional Items |
| Shoes |
$16.95 |
$4.00 |
| Accessories |
$13.95 |
$1.00 |
| Clothing |
$13.95 |
$1.00 |
| Backpacks |
$13.95 |
$4.00 |
Overnight
| Product Category |
First Item |
Additional Items |
| Shoes |
$21.95 |
$4.00 |
| Accessories |
$18.95 |
$1.00 |
| Clothing |
$18.95 |
$1.00 |
| Backpacks |
$18.95 |
$4.00 |
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Orders shipped by 3 Day, 2 Day, or Overnight deliver on business days only (Monday through Friday), excluding holidays.
Orders shipped by US Postal Service can deliver on Saturdays (post office discretion).
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We’ll only charge your method of payment after your order has been picked up. However, we may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note, Vans doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions.
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Yes, but you must add their name during the ordering process: On the shipping page, there is a section to “Add Alternative Pickup Person.” If the person is not specified on the order, only the original purchaser can pick the order up.
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Sorry, but you can't change your pickup store. You must pick up your order at the Vans store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire.
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| Product Category |
Timing |
| Non-image custom footwear |
2 - 3 weeks |
| "Upload Your Own" custom footwear |
3 - 4 weeks |
| Backpacks |
7 - 10 weeks |
*Please note, shipping and processing timeframes may vary during the holidays. Please review the shipping page during checkout for any holiday time frame updates.
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NO TRADEMARKS OR COPYRIGHTED MATERIAL
You may only submit images that you have the right to use or belongs to you. Do not submit logos, photography, art or others images of celebrities.
Your image can not be insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy.
Your image cannot exceed 10mb, should have a minimum size of 100x100, and should be a jpg and png.
VANS RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A CANCELLATION NOTIFICATION.
All Customs “Add Your Own” products are made just for you and may not be returned.
Review the Full Terms and Conditions.
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Please call customer service for custom returns at (855) 909-8267. Please note, all Custom products with uploaded images or embroidery are not subject for return.
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Custom shoes can only be created in the colors, patterns, styles, and fabrics that are currently listed on the Custom shoe section of our website. Colorways, fabrics and design options are continuously updated.
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Our shoes are sized according to the US standard, as measured on a Brannock device (that cold metal thing that you used to stick your foot in when you were growing up).
Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger. Alternatively, if you have a wide foot, you may purchase one size larger to compensate for the width.
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below men's 6.5, you would fit into the "Kids" category.
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Vans Family is an experiential loyalty program, our way of inviting you to enjoy Off The Wall experiences designed for our biggest fans. As a member of our family, you’ll get insider information, exclusive Customs designs and members-only experiences. Earn points from shopping and sharing, and redeem those points for rewards. Still curious? Check out the Vans Family FAQ page!
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Benefits of registering on Vans.com:
• Access to track orders
• Review your order history
• Add multiple addresses and payment methods for easy checkout
• Easy-to-share favorites list
• Ability to personalize and manage your profile
• Be the first to know about Vans product news and special promotions
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Our hours of operation are Monday through Friday 6am - 8pm PST
Email
Call: (855) 909-8267
Text: (714) 598-1819
Live chat: when available, the “Live Chat” button is at the top and right side of any page
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