You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment. Refunds are processed based on applicable product and tax charges.
Please send your information/press packet and video submission to the physical address below and your submission will be passed on to the appropriate person or team manager. We are unable to review submissions sent by email.
6550 Katella Ave.
Cypress, CA 90630 show less
Our shoes are sized according to the US standard, as measured on a Brannock device (that cold metal thing that you used to stick your foot in when you were growing up). There is a good chance that you know your shoe size. If you do not, we suggest that you have your foot measured at one of our VANS Retail Stores nearest to you.
Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger. show less
Thanks for asking! We can understand that you'd want to keep your new Vans product looking its best time after time! We have three official Vans cleaning products - each specialized for cleaning and protection. Here's the lineup:
• Vans Shoe Eraser - Cleans suedes, nubucks, and fabrics of dirt, lint, hair, etc. Inside the self-contained storage box, you'll find a bar that you can use like an eraser and a sponge to remove surface dirt.
• Vans Leather Cleaner - For use on suede, nubuck, canvas and rough-out type items (do NOT use on smooth leathers). This product comes complete with a "brush-cap" to assist with gently loosening and removing soil.
• Vans Water & Stain Shield - This product is best used to treat your clean, dry surfaces (do NOT use on patent leather or vinyl). When properly applied, this will provide a barrier against soil and moisture. Excellent for leather, suede, nubuck, cotton, canvas, nylon, polyester & similar materials.
You can find these handy products in a Vans company-owned retail store in your area. You can locate your local Vans store by visiting the Store Locator link at the bottom of the page. show less
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below 6.5, you would fit into the "Boys" category. Remember, our boys' sizes start from 3.5 to 6 and our men's sizes are from 6.5 to 13 (14, 15, and 16 in some styles). show less
The Vans Customer Service phone number is 1 (866) 991 0040. Our hours of operation are between 8a - 5p EST, Monday through Friday.
You can also contact us via email at firstname.lastname@example.org or by clicking Contact Us. We also have live chat operators available to assist you whenever you see the "Live Chat" button at the top of any page. show less