To check the status of your order, click the link below and enter your order number and email address. If you have a Vans account and want to view your order history, sign into your Vans account here and click the "Order History" tab.
To order from Vans online:
Recommended: Create and sign into a Vans account for order tracking and purchase history
1. Visit the product detail page for an item you wish to buy
2. Select color, size, and quantity
3. Click "Add to Cart"
4. When you've finished adding items to your cart, click the shopping cart icon
5. If you need, make edits to your cart
6. Click “Proceed to Checkout” and follow the on-screen instructions
7. Enter and review your order information for the shipping and billing pages
8. Click “Place Order” to complete your purchase
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on Vans.ca will then be processed (pending credit card approval) and shipped out from our Brampton distribution center.
Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 12 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 12 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Vans Customer Service will contact you. show less
When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank. show less
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise, you can return your product in-store or by mail.
Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges through Vans.ca. You can return your product and reorder or exchange your product in one of our Vans company owned retail stores. Please note: only credit card purchases can be returned in-store; PayPal orders cannot be returned in store.
Exchanges to a Vans Retail Store:
1.Vans.ca orders can only be returned to a Vans company owned retail store (not through other retailers such as JCPenney or Journeys)
2. Bring your product, original packaging, and your Return Form from your order and we will gladly process your return for credit or exchange.
You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment. Swimwear and intimate apparel must be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
Returns Using the Prepaid Shipping Label: Step 1: Complete the RETURN FORM (paperwork included with your order) and place it inside the return package - save the top portion for your records.
Step 2: Pack and seal the product securely in your original Vans box (if possible) or any cardboard shipping box.
Step 3: Write your name and return address on the shipping label.
Step 4: Attach the prepaid return label to the outside of the return package. Make sure to cover or remove any old shipping labels.
Step 5: The package can be dropped off at the shipping carrier location that delivered the package. Please note, return shipping takes 7-10 business days to be delivered back to our DC to process your return.
A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days to the original form of payment.
Returns to a VANS Retail Store (not through other retailers such as JCPenney or Journeys):
We will gladly process your return for credit or exchange for products purchased at vans.ca or at a Vans retail store within 30 days of receipt.* Please bring the following for your return:
1. Order receipt or order number
2. Unworn/unwashed merchandise to return
3. Original packaging
4. Return Form (paperwork included with your order)
*PayPal orders returned to a Vans retail store can be exchanged for an equally priced item or merchandise credit only.
Returns by Mail for Custom Shoes: Please call customer service for Custom returns at (877) 267-5889. Please note, all Custom products with uploaded images or embroidery are not subject for return.
After you complete your purchase, please do not discard your used gift card even if there is a zero balance. If you decide to return your item, your refund will be electronically posted to the original form of payment. If you used both a credit card and a Vans gift card(s) to make your purchase, each amount will be credited back to the corresponding form of payment. show less
Vans.ca accepts: Visa, MasterCard, AMEX, Discover, PayPal, and Vans Gift Cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted. show less
Yes, after entering the first gift card and pin number, be sure to select the "Apply" button. Once the first gift card amount has been applied, another box will show below to enter another gift card and pin number. show less
To find the closest Vans store, click here. To only display Vans owned retail stores, select the "Vans Stores" from the check boxes below the map; otherwise, the results list will display both Vans owned retail stores, as well as all retailers that carry Vans. show less
Please create an account here. Once you have registered and signed in, click the red "Get Started" button and select the type of request (Ex: athlete sponsorship) from the submission types and follow the submission instructions.
Vans has a constitutional obligation to collect sales use tax in those provinces we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.
If for any reason you believe you are exempt from paying sales tax, please contact us and we will assist you with processing your order. Please have all the proper exemption tax information available. Credit cards that do not participate in the verification process will not be accepted. show less
Yes, Vans has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. show less
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on Vans.ca will then be processed (pending credit card approval) and shipped out from our Brampton distribution center. Orders are limited to a single shipping address per order and will be shipped via standard or express.
Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays. Orders placed after 12 PM EST will begin processing the next business day. Orders placed on Friday after 12 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Vans Customer Service will contact you.
We currently do not process orders over the weekend and on holidays.
Custom Shoe Orders:
Custom shoe orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.
If you decide to refuse any shipments from Vans.ca, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Vans.
Legal title to purchased product transfers to the buyer at point of shipment.
We only ship orders within Canada, however we do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide a Canadian address for shipping purposes.
NO TRADEMARKS OR COPYRIGHTED MATERIAL
You may only submit images that you have the right to use or belongs to you. Do not submit logos, photography, art or others images of celebrities.
Your image can not be insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy.
Your image cannot exceed 10mb, should have a minimum size of 100x100, and should be a jpg and png.
VANS RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A CANCELLATION NOTIFICATION.
All Customs “Add Your Own” products are made just for you and may not be returned.
Custom shoes can only be created in the colors, patterns, styles, and fabrics that are currently listed on the Custom shoe section of our website. Colorways, fabrics and design options are continuously updated.
Our shoes are sized according to the US standard, as measured on a Brannock device (that cold metal thing that you used to stick your foot in when you were growing up). There is a good chance that you know your shoe size. If you do not, we suggest that you have your foot measured at one of our VANS Retail Stores nearest to you.
Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger. show less
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below 6.5, you would fit into the "Boys" category. Remember, our boys' sizes start from 3.5 to 6 and our men's sizes are from 6.5 to 13 (14, 15, and 16 in some styles). show less
For your safety, we require passwords to contain:
• At least eight (8) characters
• At least one (1) numerical character (e.g. 5)
• At least 1 uppercase letter (e.g. N)
• At least one (1) lowercase letter (e.g. t)
We recommend that you construct your password using the guidelines below. Following these guidelines makes it difficult for someone to guess your password.
• Use different passwords for different accounts. If someone does obtain your password for one account, this will prevent them from accessing your other accounts.
• Passwords should not be based on a user’s well-known or easily accessible personal information or that of his or her friends, family members, pets, etc. Personal information also includes logon I.D., name, birthday, address, phone number, social security number, or any permutations thereof.
• Passwords should not be words that can be found in a standard dictionary (English or foreign) or are publicly known slang or jargon.
• Passwords should not be based on fictional characters from books, films, and so on.
You can update your profile by signing into your Vans account and selecting the button "Send my confirmation email only." You can also select the unsubscribe link at the bottom of any promotional email. show less
Benefits of registering on Vans.ca:
• Access to track orders
• Review your order history
• Add multiple addresses and payment methods for easy checkout
• Easy-to-share favorites list
• Ability to personalize and manage your profile
• Be the first to know about Vans product news and special promotions
Free standard shipping (3-5 business days) for a single purchase of merchandise from www.vans.ca for delivery within Canada. Offer valid on in-stock Vans brand merchandise only. Actual delivery times may vary. Not valid at any Vans retail or outlet stores. No price adjustments allowed on previous purchases. Not redeemable for cash. Not valid with any gift card purchases or other coupons, offers or discounts, including employee discounts. Void where prohibited, taxed or restricted. Offer subject to change at any time without notice. show less