Free Returns Online or at Any Vans Retail Location See Details.

Vans Customs Story

In 1966, the Van Doren Rubber Company opened its doors for business in Anaheim, California. With the ability to make shoes one pair at a time to meet specific consumer requests, Vans simple canvas shoes soon became a staple at the beach and throughout Southern California. In the mid '70s, the first skateboard-specific shoe the Era, was born and within a few years, the Vans Sidestripe and waffle sole came to represent a look that still epitomize the West Coast surf and skate scenes.

While skaters were exploring backyard pools and construction site full-pipes in our shoes, creative individuals continued to customize Vans, bringing in their own boardshorts, skate decks, and apparel for design inspiration. Vans stores everywhere remained the conduit for building shoes that truly represent who you are.

Today, Vans Customs are available anywhere you can get an Internet connection and surf to We invite you to release your inner shoe designer and create a masterpiece of your own.

Return Policy

You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment. Returns without the original receipt must reference the order number, which you may reprint from the order status page on Shop.Vans or from your order confirmation email.

Returns or Replacements by Mail

  1. All Vans Custom shoe orders must be returned with the original paperwork
  2. On the documentation with the picture of your shoe design, please indicate the reason for returning: a gift, wrong item shipped, wrong color, etc.
  3. Pack and seal your return securely (in the original package if possible) and include all original paper work.
Please mail your return to:
VANS, Inc.
Order No: ______
15700 Shoemaker Ave.
Santa Fe Springs, CA 90670
  1. If you would like a replacement mailed to you, please call Customer Service at 855-909-8267 to make a new order. NOTE: To ensure faster processing of your credit, please keep a record of the carrier's tracking number.

Returns or Exchanges at a VANS Retail Store:

  1. orders can only be returned to a Vans company owned retail store not through other retailers such as JCPenney or Journeys.
  2. Use the Store Locator to find the Vans company owned retail store nearest you.
  3. Bring your product and original packaging for a credit or exchange.

Refunds and Credits
All returns will be refunded to the original form of payment that was used for your purchase. Please allow 14 days for us to process the credit. During peak times, processing may take longer than normal. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement.

Cancellations Or Changes

We begin processing your order immediately upon receipt. For this reason we will not be able to cancel or change your order once you have submitted it to us.

Shipping Policy

We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on Shop.Vans will be processed pending approval. Custom shoe orders can only be shipped by UPS Ground Service and are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery. Transit times for custom shoes are 4 - 6 weeks from the original order date. Shipping and handling charges are based on the number of items in the order. The shipping and handling charges for 1 pair of custom shoes is $6.95 and $4.00 for each additional custom shoe.

Additional FAQs

Please visit our FAQ page for additional questions about policies and procedures.


What's New In Customs

New Styles

You may have noticed the new look and feel of the Vans Customs site, but that's just the proverbial tip of the iceberg. First off, we've added two of our most popular styles to the Customs mix - the Authentic and the Authentic Lo-Pro. The Authentic is the original Vans shoe and a classic staple since our birth in '66. The Authentic Lo-Pro offers a feminine twist to that popular style for those looking for a more low profile silhouette. Other Classics favorites including the Slip-On, Era, Old Skool and 106 Vulcanized give you six great styles to choose from.

New Colors and Patterns

Customization is the key word around here and the number of colors and patterns at your disposal are greater now than ever before. Sure, you can always choose the basics, but now we've added favorite solids such as Gossamer Green, Chili Pepper Red and Liberty Purple alongside several new neon choices. Mix and match those solid colors with a new palette of patterns to choose from including animal prints, Americana stars and stripes patterns and eight different iconic checkerboard designs.

Customize Your Laces

How better to finish off your masterpiece than by adding some flair to the laces. We now have 10 different laces to choose from including neons plus a black and white checkerboard and a rasta stripe print if you want to stray from your everyday black or white laces.

Collaborate On Your Vans Customs Creation With Your Friends Through Our Chat & Share Features

Vans Customs Chat & Share functions give you the opportunity to collaborate and exchange design ideas with your friends. Invite as many friends as you'd like in your Chat window and inspire each other while designing your pair of Vans Customs!

The CHAT option allows you to invite friends to design with you by using either EMAIL or IM.

The SHARE option allows you to send a link to your design by using either EMAIL or MOBILE phone.

How Does It Work?

First design your shoe on the Vans Customs site. Click on the "Chat" or "Share" icon on the bottom of the left hand side. You will be asked to create a screen name for yourself. This will be the name that appears in your invites. You can invite as many friends as you like to view and modify your design via AIM, email or by sending them a URL to click on.

Mobile & Email

Want to get a second opinion some help from a friend with your Vans Customs design? To reach out with our new mobile and email functions, simply fill out the form to contact your friends via mobile or email. A URL will be sent with your Vans Customs shoe creation so that you can collaborate to create the perfect shoe.


Prefer a little teamwork when creating your Vans Customs design? To use Instant Messaging (IM), log-in with your AOL user name/password. Once verified, your AOL buddy list will be instantly imported and you can then select a friend and IM them to join you in the Vans Customs site where you can give each other instant feedback.

Design Scratchpad

Try new combinations with reckless abandon! No worries your last few designs drafts can be saved in your "Scratchpad" history by clicking on the "+" icon. If you change your mind and desire to select a previously created design (while still on the same visit to the Vans Customs site), you can revert back to an earlier version by simply clicking on that selection within your "Scratchpad" history.