For easy access to order status and history be sure to register on Shop.Vans before you begin to shop. There are many benefits to registering on Shop.Vans. Among them include access to track orders, review your order history, add multiple addresses for easy checkout, create an easy-to-share wish list, and the ability to personalize and manage your profile based on the activities that interest you.
The personal information you share with us is completely confidential. Your privacy is important to us, and we will not disclose or sell the information provided for any reason. Our promotional emails are optional, and you can unsubscribe at any time.
Orders can be placed by first locating the Vans product/s that you would like to purchase. Once you have found what you would like to buy, be sure to select the appropriate product attributes then select Add to Cart. Once in the cart just follow the checkout process by completing all mandatory fields and a confirmation page will provide you with an order number.
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on Shop.Vans will then be processed (pending credit card approval) and shipped out from our California distribution center.
Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Vans Customer Service will contact you.
We only ship orders within the U.S., however we do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide a US address for shipping purposes.
When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank. This hold allows us to verify that funds are available and enables us to proceed with processing your order. show less
We begin processing your order immediately upon receipt. For this reason we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise you have purchased, you can return the merchandise to a Vans company owned retail store not through other retailers such as JCPenney or Journeys or use the UPS prepaid shipping label included in the box.
At this time our distribution center is not set up to do exchanges. Once we receive the package we will issue a credit to your account and then you can place a new order. You should expect the credit in your account 10-14 business days after we receive your return. If you need help placing a new order please Contact Us.
Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges through Shop.Vans.
If you need to exchange an item for size or color, the most efficient method is for you to return the original item explained under our Return policy, and then place a new order. This will guarantee that you get the product you want as quickly as possible.
You may exchange product at one of our Vans company owned retail stores by following the instructions below.
Exchanges to a Vans Retail Store:
1.Vans.com orders can only be returned to a Vans company owned retail store not through other retailers such as JCPenney or Journeys.
2.Use the Store Locator to find the Vans company owned retail store nearest you with a company name listed as "VANS - store name".
3.Bring your product, original packaging, and your Return Form. We will gladly process your return for credit or exchange.
Credit Card Refunds:
All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. During peak times, processing may take longer than normal. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement.
Refunds on Shipping Charges:
Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. If we made a mistake and sent you the wrong order, or if you received damaged or problem items, we will refund shipping charges.
Gift Card Refunds:
Gift Cards can be redeemed only for merchandise and cannot be redeemed for cash. No variance from these terms and conditions will be allowed except in those states where legally required.
Gift Cards cannot be returned online or in-store and they cannot be cancelled after purchase. No special offer may be used to purchase a Gift Card. Gift Cards cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Any product purchased with a gift card will be refunded to the original gift card used to purchase the order.
You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
Returns without the original receipt must reference the order number, which you may reprint from the order status page on Shop.Vans if you were sign in prior to placing the order or from the order confirmation email. For customer convenience, all domestic orders are shipped with a prepaid UPS shiping label.
Returns only by UPS:
1. Keep the order summary portion of your shipping form as well as your order number and UPS tracking number from the prepaid UPS shipping label.
2. On the Return Form, note the reason for the return: e.g. wrong item shipped; too large, etc. and include the form in the box.
3. Write your order number on the outside of the box.
4. Use the pre-addressed prepaid UPS shipping label and drop the package off at any UPS location or place that processes UPS shipments.
Returns to a VANS Retail Store:
1. Vans.com orders can only be returned to a Vans company owned retail store not through other retailers such as JCPenney or Journeys.
2. Use the Store Locator to find the Vans company owned retail store nearest you with a company name listed as "VANS - store name".
3. Bring your product, original packaging, and your Return Form. We will gladly process your return for credit or exchange.
Returns by Mail for Custom Shoes:
1. All Vans Customs orders must be returned with the original paperwork
2. All items must be returned, unused, within 30 days of receipt. Returns beyond 30 days will not be accepted.
3. On the documentation with the picture of your shoe design, please indicate the reason for returning a gift; wrong item shipped; wrong color, etc.
4. Pack and seal your return securely ( in the original package if possible) and include all original paper work. Please mail your return to:
Order No: ______
15700 Shoemaker Ave.
Santa Fe Springs, CA 90670
NOTE: To ensure faster processing of your credit, please keep a record of the carrier's tracking number.
Swimwear & Intimate Apparel:
Swimwear and intimate apparel must be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Swimsuits or intimate apparel that has been worn may not be returned.
For Watches Only:
Your Vans Timing watch comes with a limited warranty that covers defects in materials and workmanship for a period of two (2) years from the date of purchase. Please note that the warranty does not cover the following:
• Damage to the watch case, battery, strap, bracelet, crystal and crown.
• Damage resulting from improper use, accidents and normal wear and tear.
• Water damage is not covered unless the watch is marked "water-resistant."
• Warranty will be voided if the product is disassembled in any manner by any party other than an in-house Vans Timing watch repair representative.
Returns for a defective watch will ONLY be accepted with a Return Authorization (RA) number. If your watch is defective, please email email@example.com to be issued a Return Authorization (RA) number. Below is the return information for watches only.
Watch Warranty/Returns-Vans Timing Watches
730 West 17th Street
Costa Mesa, CA 92627
Shop.Vans accepts: Visa, MasterCard, AMEX, Discover, JCB, PayPal, and Vans Gift Cards. We do not accept checks, cash or credit vouchers. All cards that do not participate in the verification process will not be accepted. show less
Yes. Gift cards can be purchased online or at a Vans company owned retail store.
Your Vans gift card may only be used to purchase merchandise in stock at Vans company owned retail stores in the US only or online at www.Vans.com for US only shipping destinations. It may not be redeemed for cash or applied as payment to any account. Please safeguard your gift card: it is not replaceable and we are not responsible if it is lost, stolen, destroyed or used without your permission. Void where prohibited, taxed or restricted.
Use of the Gift Cards constitutes acceptance of the terms and conditions. show less
A credit card or Paypal can be used to supplement a Vans gift card for a web order. After entering the Vans gift card and pin number, be sure to select the Apply button to see the outstanding balance. show less
You can add funds to your Vans gift card at any Vans company owned retail store not through other retailers such as JCPenney or Journeys. Use the Store Locator to find the Vans company owned retail store nearest you with a company name listed as "VANS - store name". show less
After you complete your purchase, please do not discard your used gift card even if there is a zero balance. If you decide to return your item, your refund will be electronically posted to the original form of payment. If you used both a credit card and a Vans gift card to make your purchase, each amount will be credited back to the corresponding form of payment. show less
Before an order is placed, our shopping cart will provide you with any outstanding order balances. At that time you can either enter another gift card, credit card or PayPal to cover the outstanding balance. show less
Use the Find a Store link at the top of the page to find the Vans company owned retail store nearest you with a company name listed as "VANS - store name". The Find a Store search results will list Vans company owned retail locations as well as other retailers such as JCPenney or Journeys. show less
If for any reason you believe you are exempt from paying sales tax, please Contact Us and we will assist you with processing your order. Please have all the proper exemption tax information available. Credit cards that do not participate in the verification process will NOT be accepted. show less
Please send your information/press packet and video submission to the physical address below and your submission will be passed on to the appropriate person or team manager. We are unable to review submissions sent by email.
6550 Katella Ave.
Cypress, CA 90630 show less
Vans has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed.
A browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure." show less
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on Shop.Vans will then be processed (pending credit card approval) and shipped out from our California distribution center. Orders shipped within the lower 48 states are limited to a single shipping address per order and will be shipped via Ground, or if specified, Second Day Air or Next Business Day Air for an additional charge.
Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays. Orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Vans Customer Service will contact you.
We currently do not process orders over the weekend and on holidays. Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.
Custom Shoe Orders:
Custom shoe orders can only be shipped by UPS Ground Service and are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.
If you decide to refuse any shipments from Shop.Vans, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Vans.
Orders shipped by Fed Ex Ground, Fed Ex 2-day Air or Fed Ex Overnight deliver on business days only, Monday through Friday, excluding holidays.
Orders shipped by US Postal Service can deliver on Saturdays (post office discretion). show less
Items that are in stock and are being shipped via Ground Service (excluding Customs) will ship in 1 to 2 business days from the time the order is placed. Items that are in stock and are being shipped via Fed Ex 2-day Air or Fed Ex Overnight will ship the same day if the order is placed by 11 AM PST. If it is placed after 11 AM PST, it will ship the next business day.
Custom shoe orders are delivered via UPS Ground in 4 - 6 weeks from the date of purchase.
All orders are pending payment verfication show less
Our shoes are sized according to the US standard, as measured on a Brannock device (that cold metal thing that you used to stick your foot in when you were growing up). There is a good chance that you know your shoe size. If you do not, we suggest that you have your foot measured at one of our VANS Retail Stores nearest to you.
Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger. show less
Thanks for asking! We can understand that you'd want to keep your new Vans product looking its best time after time! We have three official Vans cleaning products - each specialized for cleaning and protection. Here's the lineup:
• Vans Shoe Eraser - Cleans suedes, nubucks, and fabrics of dirt, lint, hair, etc. Inside the self-contained storage box, you'll find a bar that you can use like an eraser and a sponge to remove surface dirt.
• Vans Leather Cleaner - For use on suede, nubuck, canvas and rough-out type items (do NOT use on smooth leathers). This product comes complete with a "brush-cap" to assist with gently loosening and removing soil.
• Vans Water & Stain Shield - This product is best used to treat your clean, dry surfaces (do NOT use on patent leather or vinyl). When properly applied, this will provide a barrier against soil and moisture. Excellent for leather, suede, nubuck, cotton, canvas, nylon, polyester & similar materials.
You can find these handy products in a Vans company-owned retail store in your area. You can locate your local Vans store by visiting the Store Locator link at the bottom of the page. show less
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below 6.5, you would fit into the "Boys" category. Remember, our boys' sizes start from 3.5 to 6 and our men's sizes are from 6.5 to 13 (14, 15, and 16 in some styles). show less
The prices range from the cost of "Youths" sizes to "Men/Women" sizes as well as the materials used for the shoe. To determine the price of the size/style in which you have interest use search for the shoe or navigate to the shoe using our menu. show less
Your login ID is the email address that you used to register on Shop.Vans. If you forgot your password, please select the Forgot My Password link on the Registration page. Your login ID and password are case sensitive.
If your login attempts are unsuccessful please Contact Us. show less
There are many benefits to registering on Shop.Vans. Among them include access to track orders, review your order history, add multiple addresses for easy checkout, an easy-to-share wish list, and the ability to personalize and manage your profile based on the activities that interest you.
$15 eGIFT OFFER
Spend $49 on www.vans.com and you will receive a $15 eGift certificate for use on your next purchase made through September 29th, 2014! Your eGift certificate will be sent in your order confirmation. To redeem, place an order on www.vans.com by 11:59 PST on September 2nd, 2014, enter the eGift certificate code at checkout, and click "Apply." Offer subject to change at any time without notice and is valid for one-time use on orders with a merchandise subtotal greater than $15. eGift certificate can be combined with Free Shipping offers and must be redeemed by 11:59 pm PST on September 29th, 2014. eGift certificates combined with shipping promotions are applied prior to redeeming any shipping offer and MUST meet minimum dollar amounts to receive the current shipping offer. All purchases subject to terms and conditions at www.vans.com. The eGift certificate is active when it is sent to you and we are not responsible if the eGift certificate is lost, stolen, destroyed or used without your permission. If an order exceeds the amount of the eGift certificate, the balance must be paid with a credit card or gift card. This eGift certificate cannot be redeemed for cash or applied as payment to any account. The eGift certificate does not apply to gift card purchases. No price adjustment allowed on previous purchases or purchases made without use of the eGift certificate. No variance from these terms and conditions allowed except as legally required by state law. Void where prohibited, taxed or restricted.
FREE SHIPPING OFFER
Free US Mail Ground and UPS ground shipping for a single purchase of merchandise from www.vans.com totaling at least $49 excluding sales tax for delivery in the USA excluding Puerto Rico and any US territories. Offer valid on in-stock Vans brand merchandise only and for delivery only to US Mail Ground shipping and UPS ground shipping deliverable addresses as determined by US Mail (delivery to PO Boxes and military addresses are excluded from this offer). Not valid at any Vans retail or outlet stores. No price adjustments allowed on previous purchases. Not redeemable for cash. Not valid with any other discount, coupons, offers, gift card purchases or employee purchases. Void where prohibited, taxed or restricted. Offer subject to change. show less
The Vans Customer Service phone number is 855-909-8267. Our hours of operation are between 8a - 5p PST, Monday through Friday.
You can also contact us via email at firstname.lastname@example.org or by clicking Contact Us. We also have live chat operators available to assist you whenever you see the “Live Chat” button at the top of any page. show less